Frequently Asked Questions
Gear up for your next adventure with confidence.
What is your return policy for technical apparel?
We offer a 30-day return window for all unworn technical apparel and footwear. Items must be in original condition with tags attached to qualify for a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear before a scheduled expedition.
Do you offer international shipping?
Yes, Neptune Mountaineering ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size guide. Since technical mountain wear often has an athletic fit, we recommend measuring your chest, waist, and inseam to match against our charts.
Are your products covered by a warranty?
Most of our high-performance gear comes with a manufacturer's warranty against defects in materials and workmanship. Please contact our support team for specific brand warranty details.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through specialized financing partners.